B2B Telemarketing FAQs

What Is B2B Telemarketing?

Telemarketing is simply marketing a product or service via a telephone. Outsourced B2B telemarketing is when a business engages a professional supplier to do this on their behalf.

Is Telemarketing Not the Same as Telesales?

This is a common misconception, as telemarketing is related to marketing a product or service, whereas, telesales is related to selling. The strategies put in place are a lot different in telemarketing as opposed to telesales.

What Can I Use Telemarketing for?

Telemarketing can be used for different activities depending on the campaign. Most, if not all, telemarketing companies offer outbound services, while there are a few that also offer inbound services. Telemarketing can be used for lead generation, appointment setting, new product launches, data enhancement, lapse customer re-engagement, market research, customer service, customer satisfaction, and much more. Telemarketing can be a great way to engage with potential customers and educate people about the products and services you offer, and how they can benefit from them.

Why Should I Choose Telemarketing?

Telemarketing works to deliver different results depending on the campaign provided. It enables a company to get through to key decision makers who are potential customers for their products or services. Using an outsourced telemarketing partner removes in-house costs and frees up time that can be utilised elsewhere. Another great benefit of telemarketing is the ability to provide the sales team with important information about clients. Before choosing a B2B telemarketing company, make sure to choose a company that can build up rapport and possesses the capability to sync with the sales team.


If you want to generate a pipeline of potential customers that you can nurture until they’re ready to progress to the next stage, telemarketing is definitely the answer – it ensures opportunities are not missed by having dedicated resources to manage callbacks with prospects at the times they have indicated there may be a potential interest.


A dedicated telemarketing campaign not only provides leads, but it also contributes to a significant increase in awareness for your company and at the same time ensures your client database is cleansed and up to date. Sending out a direct mailer or e-shot will do this initially, but you are then reliant on the person who’s received it to contact you. If you combine your direct marketing with telemarketing follow-up, you can speak to more people and arouse more interest, ensuring that your marketing efforts are not being wasted.

How Do I Pay for a Telemarketing Campaign?

Telemarketing campaigns can be paid for per an agreed project duration, agreeing the size and scale of the project and attributed relevant targets from the outset. 

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  • Pay by Days – this allows the client and the B2B telemarketing partner to negotiate exactly how many days the campaign will take and how many leads and targets they are looking to receive. Once this has been agreed, a fee is also agreed, and both parties will work together to begin the process and ensure that all is in place to achieve the right result. The telemarketing partner will be able to engage in the campaign with more commitment to quality and to building rapport with the prospect. They will dedicate the necessary days to actually go into the campaign with more emphasis and enthusiasm.

The best advice is to find a telemarketing partner that will listen and understand your campaign and is focused on your objectives. Also, be sure that their business managers are not just looking to charge a high quote; ask about the benefits you get when you agree on a price and payment structure. What exactly is invested into your campaign from setup to execution? Some telemarketing partners would be happy to show you what they actually invest into each campaign, so do not be hesitant in asking. Find out how much the setup of the campaign costs, what KPIs they offer, and how they will go about conducting the campaign.

How Do I Know That the Company Will Deliver on Our Agreement?

Any professional telemarketing company will have integrated ICT systems that will log the activity undertaken and from which reports can be generated. The real proof of the pudding is when the leads start to arrive, but do be patient as it sometimes takes a little time to build momentum on a campaign. Databases will have an audit trail of calls made and discussions with each company. Professional telemarketing companies employ call recording systems, so should at any point the customer request evidence of a call; this can be provided to them. Ensure that the B2B telemarketing supplier you choose offers reporting as standard.

When Making Calls, Can the Telemarketing Supplier Transparently Represent My Company over the Phone?

Getting a telemarketing partner to conduct a campaign means that they are part of your marketing division. Although they would be operating as their own company, they could call up prospects and represent you. For the prospects, it is less confusing if the agency remains invisible and introduces themselves as the customer they are working on behalf of. However, when asked, it is a code of conduct that the telemarketing company would be obliged to say that they are from a third-party organisation calling on behalf of your company.

Are Scripts Used When Conducting a Call?

There are a number of different views on whether scripts should be used. Quality-based telemarketing partners will educate their staff about the company being represented, the product or service being promoted, and the features and benefits they need to project. The message should be delivered in a conversational manner using call guidelines rather than a rigid, scripted approach. By using a non-scripted approach to the calls, the decision-maker is likely to feel more engaged and less like it is ‘just another sales call’, and they tend to be more receptive and forthcoming with information.

What If I Do Not Want to Be Tied up into a Long Contract?

What If My Company Is in a Niche Market and I Don’t Think Telemarketing Will Help?

Niche is good! It means that the target market can be closely defined so that there are fewer wasted calls to businesses that do not need the product or service. Look for a B2B telemarketing supplier that has comfortable experience in running a specialised niche campaign. Also, if the target market is particularly small, it is likely that prospects will already be aware of the product or service or engaged with your company already.

What Is Lead Generation

Campaigns are usually agreed upon before contracts are written out; it is up to you on whether you would like your campaign to run for a fixed duration or even ongoing throughout the year. The benefits of choosing a trusted B2B telemarketing supplier is the ability to negotiate on the days required for a particular campaign. Some telemarketing suppliers would enjoy lengthening the amount of days required to complete a campaign so it is important to assess everything before agreeing to a contract. Records show, however, that if you enjoyed a quality service from a telemarketing supplier, then it is more likely that you will lengthen your contract with them. Look for a B2B telemarketing supplier that has worked with clients for over two years to get more clarity into which telemarketing supplier you would want to start your campaign with.


Generally, contracts will work on a monthly rolling basis with a break clause to cease the agreement with one months’ notice in the unlikely event that expectations are not being met. It is always best to set the right expectations with new customers and one of the key points is that too short a campaign will not usually fully benchmark the results achievable on an on-going basis. This is due to the investment in time at the start of the campaign to build up contact names, have initial discussions, send info, and follow up.

There are many steps in the sales cycle to take a business through from being merely a suspect to a prospect, and then identifying where they are in the buying process. Lead generation is identifying those companies who are in the early stages of the buying cycle and with whom rapport can be developed to ensure that one is in the loop when purchasing decisions are being made.

What If I Already Have My Own Database Prepared?

Most Telemarketing companies are happy for you to utilise your own database on the basis that it complies with current data legislation standards. However, what separates the normal from the great telemarketing partners is the ones that offer a review and feedback on the quality of your database. This piloting process enables the telemarketing partners to investigate your database before they actually go ahead and roll out the campaign on an ongoing basis. This is essential because it enables you and the B2B telemarketing partner to evaluate the usefulness and relevance of the data. So next time you are about to prepare your own database for the telemarketing partner, make sure they offer this valuable service.

My Database Is Quite Old, Is the Telemarketing Partner Able to Source New Data for Me?

B2B telemarketing partners should be able to source data for you if both you and they feel that your current database is not useful. Be careful of how the telemarketing partner sources the data. It is important to remember that the data being sourced for you will be for you alone. You do not want to be paying for market intelligence that will be sold to your competitor next week! Find a B2B telemarketing partner that offers exclusive data that is only for your campaign.

I Have an Event That Needs Promoting, How Can I Reach Key People?

Most telemarketing companies will deliver an event attendee generation campaign. It is important to start the activity with plenty of time before the event to enable people to have space in their diaries at the right time. Also, give some consideration to the geographical location and time of the event prior to selecting the target audience to approach.

How Can I Find out What People Are Saying about My Company?

Market research is a great way of getting to know what people think about your company, your products, and your services. People will often be more honest with a third-party researcher than direct individuals from your company.

What If I’m Looking for an Inbound Telemarketing Company?

There are many companies who specialise in this environment and they tend to be larger-sized companies and are generally referred to as call centres.

Are the Staff for a Telemarketing Company Sourced from Abroad?

This can depend on your preference and also the telemarketing partner that is chosen. Some clients prefer to choose a telemarketing company that has local staff because of the local knowledge and ability to meet the person who will be representing your company. However, if the requirement is particularly high volume, and if low cost is imperative, then staff abroad may provide the solution. You would have to remember that these staff members will be representing your company and extra training is required for staff that are abroad so you would need to take that into consideration. Telemarketing companies that operate with their staff nationally based provide extra benefits, such as knowledge of the country and experience of the culture.

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Testimonials


"We are a very traditional supplier of test monitoring and measurement equipment in B2B markets. Working with Tangible Results has opened our eyes to the effectiveness of telemarketing which has proved very beneficial for us. Their professionalism and enthusiasm is exceptional and has significantly contributed to the success of generating new sales leads for our business."



Sales Director

– Test Measuring and Monitoring Equipment supplier

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This Privacy Policy applies to Tangible Results. (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as “ Tangible Results”, "we", "our" and/or "us"), our websites and services. Tangible Results knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.


By visiting this or another Tangible Results website displaying this Privacy Policy or a link thereto (a "Website", or collectively the “Websites”), or by otherwise interacting with Tangible Results you agree to accept the practices described in this Privacy Policy. This Privacy Policy is further subject to the Tangible Results Services Agreement related to the Tangible Results services you utilise and/or purchase. For questions on this Privacy Policy please contact our team via the contact information found on this Website.


Tangible Results values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.


What Information Is Collected

We receive and store any information you enter on our Websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for customer support.


Here are the types of information we gather:
Contact Information: We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, and, where provided, your fax number. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Websites.


Financial Information: We collect and retain certain financial information from when you purchase our products and services. For example, when you sign up for any other product or service through Tangible Results, we require you to provide a credit card number and billing address before we will process that application. We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfil any order for our products or services.


Demographic Information: We may collect and store anonymous demographic information (such as your postcode, gender and age), and use this data to tailor your experience on our Websites, provide content that we think you might be interested in, perform general improvements to the Websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.


Other Information: We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using and the page from which you link. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyse trends and administer the Websites. We may track your movement within the Websites, the third-party website pages from which you were referred, access times and browser types. We use this information to gauge the effectiveness of our Websites, track information for statistical purposes and to improve the products and services we provide. We collect this information to better develop a sense of what services our customers need and identify areas of improvement to the Websites. We may use such information for marketing purposes, and to send information to you that we believe might be of interest. In addition, such information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated information shared with third parties.


We may supplement the information you provide us by acquiring publicly or commercially available information as available in the public domain or from third parties, for instance, to verify your address or to update your information and to create a profile of your preferences. We tie your personally identifiable information to information in the profile, in order to improve the content of the Websites for you or to inform you about products or services that we think will be of interest to you. From time to time, we may also ask you to participate in surveys or other communications conducted by us or third parties designed to help us improve the Websites or the products or services we provide.


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Web Beacons: The Websites may contain electronic images (called a "single-pixel GIF" or a "web beacon") that allow a website to track the effectiveness of marketing campaigns. No personally identifiable information will be transmitted via web beacons.


Telephone Recording and Monitoring: To ensure Tangible Results customers receive quality service, Tangible Results selects phone calls for recording and/or monitoring. These calls, between Tangible Results customers (or potential customers) and employees, are evaluated by Tangible Results representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner. In contacting Tangible Results creating an account with Tangible Results, or by otherwise utilising any Tangible Results products or services, you hereby consent to any such call recording and/or monitoring.


How Personal Information Is Used
Our Use: We receive and store any personal information you enter on our Websites or give to us voluntarily in any other way and may use it to contact you from time to time. We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it. By registering on a Website and providing your telephone number, you agree that this action constitutes a purchase, enquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or cell number may be listed with the TPS, you are providing your express written consent to receive future information (including telemarketing) about products and services from us and/or our affiliates, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means we may contact you by e-mail, phone and/or cell number (including use of automated dialling equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e. video, etc.). We may also send you information or offers from time to time to the postal address or email address we have on file (as further outlined in this Privacy Policy). You further acknowledge that you are not required to agree directly or indirectly or enter into an agreement regarding our telemarketing efforts as a condition of purchasing any goods or services from us or our affiliates.


Electronic Mail: From time to time, Tangible Results may use your personal information to contact you by electronic mail concerning our services. These communications are often intended to inform you of important information regarding your account, or about general services provided by Tangible Results and/or its affiliates. If you do not want to receive email from us or our affiliates regarding new services, please click the "unsubscribe" link which is included at the bottom of any email you receive from us. However, in order to fulfil our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal notices and instructions. By providing us with your email address you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Service Related Uses: We may use your personal information to contact you about the goods or services you have purchased from us, or for other purposes in which you have expressed an interest, for example, if you have contacted customer service or made an enquiry. We will also provide you with service and account related announcements. For instance, if the delivery of a service or product is delayed we might send you an email, or other message, or if there is some service issue with something you might have ordered. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your services with us.


Protection of Tangible Results and Others: We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, including ICANN, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of Tangible Results, our users, or others. This includes exchanging information with other companies and organisations for fraud protection, credit risk reduction or other similar purposes. Sites Other Than Tangible Results, Tangible Results has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We strongly recommend that you review the privacy policies of every online service you use before submitting any personal information and direct any concerns to the site administrator of that website.


How Long We Keep Your Personal Data.
We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Sites. If you have any questions about how long we will keep your specific data, please contact us.


How We Keep Your Personal Data Safe.
We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the information you input on the Site. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorised access to your computer, and to be sure to sign off when you are finished using a shared computer.


Limitation Of Liability
Tangible Results assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by Tangible Results to third parties, or with regard to the failure of any third party to abide by this privacy policy or such third party.


Contacting Us.
If you have questions or concerns regarding this Privacy Policy, you can contact our data protection officer or mail us at Tangible Results, Executive House, Mill Lane , Blaby, Leicester, Leicestershire, LE8 4FG.

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with any further questions regarding our telemarketing services.